Frustrated by trying to register on HealthCare.gov? You're hardly alone. Of the 9.47 million people who tried to register in the first week, only 271,00 were able to create an account, according to one analysis. That's about 1 in 35. Many people couldn't even create user names and passwords. For tips on how to get past the roadblocks, we talked with a Phoenix software tester named Ben Simo. When he got stuck trying to register a family member, Simo used his professional know-how to look beneath the hood and come up with some suggestions for creating a Healthcare.gov user account that actually works.