1st impressions on the phone is from the way they speak to you , rudeness is a terrible habit people have on telephones .
1st impression from far away is the way they dress and appear , as in their hygiene , I understand a dirty job , but c'mon you can tell if the clothes are weeks due for a washing and if they can't brush their hair even with their fingers it's a bad sign.
Close up , if they want to shake my hand I look at their fingernails , and if they are cruddy I ain't doing it !!
Smell gets to me also , if they washed in cologne YUK !!
lastly and most importantly , light travels faster than sound so more often than not they seem bright until they speak so I always try to listen intently while they talk
