Back in 98, I was chatting with a girlfriend who went back into the workforce after her son moved out. after leaving "Circuit City", she started working for a Health Insurance Provider in the US.
When I asked her how she was enjoying her new job, she sighed, and said "There are things that I've seen on the job that..." then her voice broke, she stopped, took a deep breath, and just said "There a special place in hell for people like that". That was 10 years ago. I can only imagine what it's like for people 10 yrs later.