The recent Olympia Weekend webcast was a successful milestone in bodybuilding and fitness media. It was the first time that this premier event was featured as an extended live, 2-day, 20 hour show. Live action, exclusive interviews, behind-the-scenes and much more were covered by 9 cameras as a broadcast quality production. In addition to this special, unedited presentation, viewers had exclusive, on-demand access for 7-days, another first for the sport!
The webcast provided for continuous, uninterrupted live video and audio. However, there was a brief, 30 minute drop in transmission quality from 500K to 100K stream on Friday night. The problem was due to line capacity with the Sprint DSL transmission line but service was quickly switched to a secure microwave system and back to 500K without any interruption to paying viewers. As well, we provided for live, on-line customer service during the 20 hour webcast for all customer service problems. During this period, we handled 293 multiple purchases due to more than one computer usage. Also, 193 technical support tickets were opened of which 179 were immediately resolved during the live webcasts. Only 11 requests for refund were received and issued and most of the complaints involved the following:
* Dial-up connectivity and inability to view with broadcast quality;
* Inoperative or corrupted media player;
* Multiple purchases upon accessing webcast throughout the weekend instead of using login and password each time; and
* 500K to 100K stream interruption for 30 minutes.
Customer refunds have been issued for all legitimate technical service complaints and will continued to be honored. If you have a complaint, please contact us at service@olympiawebcast.com. Provide the following information so we can research your compliant:
* Complete name (no forum user or alias names)
* Telephone number
* E-mail address and password used for purchase
* Internet service provider (cable, telephone, wireless, etc., company name)
On behalf of Hardbody Entertainment and Flex Wheeler, thank you for your business. We hope you enjoyed the Olympia Weekend live webcast and 7-day on-demand access.
Bob Jackson
Customer Service
service@olympiawebcast.com
