Author Topic: shopping online and dont get the package (Read 1898 times)

kukacomone · « **on:** October 30, 2007, 12:08:42 PM »

I have ordered a package at puritan.at, and it should have already arrived, but it hasn't. I am Hungarian, the page is Austrian, but they deliver to my country. I have written them two emails, but there is no reply. Maybe they can't speak English? I do'nt speak German. Is there anything to do? Or shall I forget about my 140 euros?

I payed with creditcard.

Princess L · « **Reply #1 on:** October 30, 2007, 01:45:28 PM »

Quote from: kukacomone on October 30, 2007, 12:08:42 PM

I have ordered a package at puritan.at, and it should have already arrived, but it hasn't. I am Hungarian, the page is Austrian, but they deliver to my country. I have written them two emails, but there is no reply. Maybe they can't speak English? I do'nt speak German. Is there anything to do? Or shall I forget about my 140 euros? I payed with creditcard.

They're a reputable company (at least here in the states). Did they send you a shipping confirmation email with a tracking number?

kukacomone · « **Reply #2 on:** October 30, 2007, 03:05:23 PM »

Yes they did.

Princess L · « **Reply #3 on:** October 30, 2007, 03:09:17 PM »

Quote from: kukacomone on October 30, 2007, 03:05:23 PM

Yes they did.

Then, with that tracking number, you should be able to go to the shipping site (FedEx or whatever) and put that number in and find out the shipping status.

kukacomone · « **Reply #4 on:** October 30, 2007, 03:54:27 PM »

I dont know how they send the packages. I just found an other email adress on theire site then what adress i used before, maybe i sent my mails to wrong adress. I sent them a new mail, asking about my package. I hope they answer. If they dont, i ask one of my german speakeing dude to help me finding out with what company do they shipping. Funny is that, i ordered a safety razor from the usa 3day later then i ordered these vitamins from austria, and the razor is here..

Bluto · « **Reply #5 on:** October 30, 2007, 04:53:09 PM »

maybe it's in the customs

kukacomone · « **Reply #6 on:** October 31, 2007, 04:48:31 AM »

And if its in the customs, what should i do? Austira is in the EU, Hungary is in the EU i thougt there is no customs..
I didnt get answare to my email yet.

Bluto · « **Reply #7 on:** October 31, 2007, 09:56:02 AM »

ok then it shouldnt be the customs!

but as PL said if you got the tracking number go to the site of the delivery company and type it and see where it's at

slaveboy1980 · « **Reply #8 on:** October 31, 2007, 10:03:54 AM »

Quote from: kukacomone on October 30, 2007, 03:54:27 PM

I dont know how they send the packages. I just found an other email adress on theire site then what adress i used before, maybe i sent my mails to wrong adress. I sent them a new mail, asking about my package. I hope they answer. If they dont, i ask one of my german speakeing dude to help me finding out with what company do they shipping. Funny is that, i ordered a safety razor from the usa 3day later then i ordered these vitamins from austria, and the razor is here..

you have to keep calling and terrorizing them and yes use the tracking number to trace the package.

kukacomone · « **Reply #9 on:** October 31, 2007, 11:08:26 AM »

I just dont know with what delivery company do they send the packages. Anybody could help finding this out? I hardly understand german.

I sent an email to them via puritan.com, i hope they answer..

Bluto · « **Reply #10 on:** October 31, 2007, 11:25:10 AM »

pm donkeykong on here i think he's german

or stark

kukacomone · « **Reply #11 on:** October 31, 2007, 11:38:40 AM »

Done. Thanks for the tip, and thanks everybody who is trying to help.

DK II · « **Reply #12 on:** October 31, 2007, 12:39:10 PM »

post the link or copy paste what's written on the page, i'll translate it.

kukacomone · « **Reply #13 on:** October 31, 2007, 12:50:37 PM »

http://www.puritan.at/

DK II · « **Reply #14 on:** October 31, 2007, 12:55:11 PM »

Quote from: kukacomone on October 31, 2007, 12:50:37 PM

http://www.puritan.at/

Dude, post the problem info, not the whole page!

What the hell shall i translate, the whole page?

DK II · « **Reply #15 on:** October 31, 2007, 12:58:09 PM »

use this form, english should be no problem i guess.

http://www.puritan.at/pages/feedback.asp?xs=D779D48FB48642E69B5F23F60191857E&lang=at

Bluto · « **Reply #16 on:** October 31, 2007, 01:02:22 PM »

senden Sie mich mein proteinpowder schweinhund!!!

kukacomone · « **Reply #17 on:** October 31, 2007, 01:08:17 PM »

lol Bluto i ordered vitamins and fish oil

DonkeyKong I sent them a msg via that link, thank you!

DK II · « **Reply #18 on:** October 31, 2007, 01:23:22 PM »

Quote from: Bluto on October 31, 2007, 01:02:22 PM

senden Sie mich mein proteinpowder schweinhund!!!

lol, that would work, actually!

kukacomone · « **Reply #19 on:** November 02, 2007, 02:14:07 PM »

They answared \o/

Quote

In reply to your recent inquiry, the order was shipped on October 18 and can take up to three weeks to reach Hungary. Additional time will be required for the package to process at customs.

So i think tha package is comming from the usa not from austria. Or i am wrong, i dont know..

I just have to wait.

Bluto · « **Reply #20 on:** November 02, 2007, 04:00:30 PM »

kukacomone · « **Reply #21 on:** November 02, 2007, 04:26:06 PM »

Thank you guys for the help, i let you know when i get my package