A dispatcher has been placed on leave
Two officers arrived on scene at 3:26 p.m. They were there for 11 minutes, patrolling the area to look for anyone in distress.
While they were in the parking lot, Kyle was making his second 911 call.
A 911 dispatcher, Amber Smith, has been placed on administrative leave. Smith did not convey the additional information to officers at the scene, Cincinnati Police Chief Eliot Isaac said.
In that second call, Kyle gave more details of the van he was trapped in, including its color, make and model. That information was never relayed to officers on the scene.
At 3:37 p.m., the officers closed the incident and went back into service.