Not being a smartass but if the IT guy - a professional paid to deal with this shit as a career - couldn't fix it, a bunch of strangers on an internet muscleman website are probably not gonna be an improvement...
x2. In addition the OP did not provide enough information such as his system configuration: computer, OS, router type and model number, etc.
This post reminds me of that scene from Alice in Wonderland where she asks:
"Excuse me, which way should I go?"
"Well, where are you trying to get to?"
"I'm not sure."
"Then it doesn't matter which way you go, does it?"