SploogeMonster 7 hours ago
AMR - America's largest private ambulance company
Contracts with counties will specify response times that they need to meet to remain in compliance. Typical response windows are about 10 minutes in heavily populated areas and 14 minutes or more in more rural areas. This compliance usually needs to be maintained to 90% or higher for all 911 calls generated.
Several times this year we've been "too good" and been running compliance up at 98-99% for the month. AMR's response is to cut staffing hours to save labor/diesel costs. They are willing to be late at the end of a month because they know they'll still hit their monthly compliance requirement.
I personally think that's despicable. Even though MOST 911 calls are BS and not a medical emergency, somebody that needs a defibrillator RIGHT NOW could have a reduced chance at survival in the name of pleasing "corporate" and ultimately the shareholders.