Art is also a really nice guy.
Send Jay an e-mail and the reply is:
"Yes."
Send Art an e-mail and the reply is:
"Hey [name],
No problem at all. Let me know if you need anything else.
- Art"
That little bit of extra effort goes a long way in him coming across as a nice person in my opinion. In his DVDs he also seems very friendly and my friend met him and thought he was a good guy also.