here is a part of the letter I am writing for supporting documentation to HR. It got a bit heated. Names have been changed to protect the innocent, lol
Last week I had a conversation with Dick, in which I had to take him into the stockroom after he disregarded my instruction to leave our in-house vendors alone and to end his long conversation with her so that she could concentrate on her assignment. He became irate and began to badmouth the other employees and went on to state that he was trying to work “his game” with her. I told him that he is to have limited exposure to the vendors and to concentrate on his job as they should concentrate on their roles.
Tonight’s situation was markedly worse. During the ending part of my shift, a lost child came into the store and was upset. Dick went across to one of the kiosks and asked the vendor to call for security. When the 2nd assistant manager Sally inquired what the issue was to Dick, he told her what had happened. She then let him know that if that were to happen again to simply let her know so that the issue can be handled at our store instead of involving vendors that have more limited resources. He goes to the cash wrap and mutters some unbecoming words near our cashiers. The situation was resolved with the child and Sally requested that he stay in his assigned zone. He proceeds shortly thereafter to leave his zone and almost run into Sally and myself in the process.
On his return, Sally again politely reminds him to stay in his assigned zone and that the other staff members will assist the customers as they progress through the store. At this time, he begins to berate her and raise his voice to her. I am standing approximately three to four feet away. He irately starts to yell at her and call her “ignorant, stupid and useless.” He then proceeds to tell her that she is “worthless and unable to manage.” He follows this with “You better check yourself before I check you.” This is the point in which I intercede and have him go to the back stockroom as I felt that these words were meant to be physically terroristic.
Once in the back stockroom his demeanor became very aggressive and hostile. He started to point his finger into her face and continue to barrage her with ugly insults including calling her a “worthless fake bitch.” I at this point physically come between them as I could see that she was frightened and I wanted to avoid a physical confrontation between him and her. I told him to calm down and talk to me about what is going on. He then starts to confront me and begins to accuse me of treating him unfairly and that he will “put me in my place.” He also began to threaten me by saying that he “will beat my ass like a bitch” and “make sure that I “know who the real man is here.” I tell him that he is no longer employed here and to collect his belongings and the store. He continues his verbal assault and says continues to threaten the both of us. I have Sally call mall security as I feared he would retaliate against her. He then made some chest puffing motions and started to bow his chest to me and said “just wait, I’ll be your mortician.”
I repeatedly asked him to leave the store and when he finally began to leave he was continuing to berate us and it was loud enough to become a nuisance. He then stops at the threshold of the store and continues his demonstration and I then ask him five more times to just leave. Just after, mall security comes and talks to him and request that he leaves the property immediately. He mutters that “we’ll see him again.”
Sally, understandably, was visibly shaken and security offered to escort her to and from her car if need be since Dick knows the car she drives and where she generally parks.
