"Put the waitress on a diet"

[Dr.J]

Pics or it did not happen!

[Parker]

I'd venture to say it depends on what business we are talking about. The customer is always right is a flawed concept. For example.. customer orders a $49 bone in ribeye, eats it all, then complains it was overcooked and wants it comped.. Nope.. time to complain is after the first couple bites.. you eat it all and don't say anything until after the fact, you own it. Customer tries to return a dress that has obviously been worn hard an put up wet and has a pattern of "buying" expensive dresses and returning them a week later after she wears it to an event.. sorry.. you own it. Customer claims they gave you a $20 bill when you know they gave you a $10 and are demanding change for the $20. Your till shows no $20 in the $20 slot and a check of the register doesn't reveal a $20 in the cash register. Customer is throwing a fit demanding the change. Sorry.. you gave us a $10, call the police if you want to, but wait outside. I could go on and on ..   

You are correct.
The customer has a right...to be heard.

[chaos]

Follow-up comments:

You post here is pretty humorous. On the one had you defend those who have been degraded and humiliated and then in your closing you chose a degrading and humiliating remark....assuming you don't mean "Peterpuffer" to be a term of endearment or a compliment.

And to clarify your erroneous assumption, I have been in a position where people work for me and are under my management. Although I am now retired, a lot of my former co-workers and employees remain friends with me to this day.  

You're a bad manager and a slightly above average peterpuffer.

[Andy Griffin]

I wonder what SquadFather would have wrote on the feedback form.

He would have written something like...

hahahahaha oh, brother    these porkers, especially "Stephanie" need to up the dose and the poundage (if they even lift), and for fuck's sake stay away from that goddamn desert bar...and those uniforms don't do much for tatted up mudsharking whores with such fat, lumpy bodies

hope this helps

[Quickerblade]

That's okay by me.

The people I've employed or managed throughout the years enjoyed working with me. I treat all folks as equals and expect the same in return. Customers are not employees or friends, they are simply customers. I don't have to like them, but if I don't, it isn't good business to let them know this. People who think otherwise are being naïve.

Prime, who is more important? the customer or the staff?
I say staff.

[gym**rat]

Prime, who is more important? the customer or the staff?
I say staff.

If the staff is happy, the customers are happy. Management #101.

[BRO]

If the staff is happy, the customers are happy. Management #101.

This, however, the customer brings in money, which in turn causes for higher revenue to a thriving business.

In small businesses, the customer is always usually right.

In larger, established businesses, the business is always right.

[Quickerblade]

This, however, the customer brings in money, which in turn causes for higher revenue to a thriving business.

In small businesses, the customer is always usually right.

In larger, established businesses, the business is always right.

yes, of course but if you have to pick one, i say staff.

good staff are fucken hard to find.

[gym**rat]

This, however, the customer brings in money, which in turn causes for higher revenue to a thriving business.

In small businesses, the customer is always usually right.

In larger, established businesses, the business is always right.

You are right. I always look at it from a large corporation viewpoint. I am a corporate manager for a Fortune 500 company. The customers will always come if you have the staff and they are 1/2 way friendly and knowledgable about your product. Just having a body in place gives them a fuzzy feeling. We have tracking devices on our basic arts to monitor customer behavior, what isles they spend the most time in, and most of all when they are getting close to,check out. We pull associates from other departments to check them out, get their money and get them out the door. Customers may want to spend an hour or two,shopping but they only want to spend minutes checking out. The system is called Q-Vision.

[Primemuscle]

You're a bad manager and a slightly above average peterpuffer.

Thanks, but I am confident you don't really know what my skills are or are not.

[Primemuscle]

Prime, who is more important? the customer or the staff?
I say staff.

Although I have spent my life lobbying on behalf of labor issues, I also recognize that there is no staff when there are no customers. As far as I know we are talking about one issue where a customer wrote an unkind comment about a member of the staff. The customer did nothing illegal.

This whole thread is so ridiculously hypocritical. Many of you have posted very unkind things about people, strangers to be honest, who could be the best people around and who carry a few extra pounds. Now you are defending an unknown waitress because a customer rudely suggested she should diet? Give me a fucking break!