LOL me too - since then I've had my nose broken 4 times so now I can fold it flat to the right of my face Ha ha! Really threw people off when they smashed me and it just skimmed over my face.(Jeez this was a lifetime ago....... I'm so grown up now I can't recognise the old me....)
Yep. Verbal De-escalation is the biggest attribute to being a "bouncer"/security crew.The bouncer who wants to fight everybody is the same as the drunk patron who wants to fight everybody.
The first choice is deescalation but it's near impossible to reason with an aggressive drunk or mental guy. Had guys screaming cursing threats all the way out when I worked security. Had to watch my back walking to my car at the end of the night. One thing at some venues many don't realize the first line is unarmed guys but the security standing by watching the unarmed guys is packing heat.