here is the transcipt from the chat with customer support: the tech was "mark."
me:
ok then, I would like to reship it, take the 25% restocking fee, and this will be my last order with massnutitrition.
Mark:
yes sir, did you get the package today?
me:
got it last week, was told a manager was going to call me about 3 times
me:
thus the long delay
Mark:
I see, I am pretty sure you cant return it even with the restocking fee, but I will give your case to my manager
me:
will it be 2 weeks before I hear from him?
me:
the web page says they accept returns, only unopened with a 25% restocking fee
Mark:
if the order to return is done on the first 24 hours
Mark:
I will see if my manager can open an exception to you
me:
well I contacted you guys in the first 24 hours and "Dom" told me a manager will call and never did
Mark:
well, the manager must not be willing to accept the request.
