The problem for Gen is that he's been brainwashed to believe that his normal, natural (which is borne of God) urges are 'wrong'.
He will deny that he's been brainwashed, but that's because he's got no choice. I forget his background, but I'm willing to bet that his parents forced him to go to church each Sunday and were an active part of his 'I know this church is true' indoctrination. They never taught him to think for himself.
I can tell Gen that - aside from his blind devotion to 'the prophet' - there is nothing wrong with him, but he won't accept my counsel, because I am not the CEO (or one of the authorities) of his church.