Just talked to Nasser about this, he reconfirmed that he never fails to ship products if a credit card is processed. There are two instances in which he does not ship products:
a) If the customer's credit card declines
b) If the customer sends some type of forward sexual comments while placing the order, in which case he simply trashes the order and does not process the card either.
If a card does is declined over a $40 dvd order, he doesn't email the customer and ask for another card # to try again, since it's just a small order anyway, so that could result in some customers thinking they made an order and got ripped off, when in actuality their credit card simply declined.
He also told me he does get the occasional email asking him to buy used underwear or posing trunks, and he does not reply to those emails either.