American Express
P.O. Box 297814
Ft. Lauderdale, FL 33329-7814
RE: A/C XXXX XXXXXX XXXXX
Dear Whomever Should Forward This to CEO Kenneth Chenault,
This confirms cancellation of the above referenced account.
It is with a certain regret that I have canceled my American Express account of many years, many many transactions, and many many many dollars. American Express always had a certain cache...the card one aspired to...a certain suggestion of having arrived. But regret, cache, a sense of having arrived...these are psycho babble, not practical business.
While American Express service has been nearly exemplary, its interest rates are nothing short of usurious. Were I a better person, I would have known this earlier but I was, for a long time, guilty of being careless with other people's money.
Now I know that if it's other people's money, other people control it, and other people can take it away. I'm paying attention to interest rates now, boy, I can tell you that. And I am NOT paying yours.
When I realized the ridiculousness, I called American Express and requested a revision toward reason in light of my credit history with you. Not a chance, I was told. That was months ago. Motivated by Starwood points, I have used American Express for only a couple big-ticket transactions since then, paying the balance in full. And, yet, I have been reluctant to actually end our long-term relationship...like a dreaded break-up.
An extra card, more back-up, added insurance, credit availability...all the stuff we are frightened into believing is necessary to cover our backs? I am going to step carefully off the treadmill and pray to God that I don't go sailing into a wall. As it is, already, I will avoid an annual fee for the privilege of doing business with you, not to mention the travel insurance that always confused a rental-car-during-automobile-service with travel.
When I called to cancel, you know what the service rep told me? That he'd had paid off a loan early for the same reason, but that he wouldn't cancel the card because canceling credit cards puts a negative mark on your credit report.
I hereby formally request clarification from American Express as to whether my canceling my American Express card, of my own volition and with a less-than-zero balance, is reported negatively to an information gathering service. Please do not trouble yourself with a response over the holidays, but as soon after the New Year as possible would be great.