OldSchool,
I too worked for Circuit city... IT back when it was profitable.
I remember when they got rid of the commission people and went to common floor people for sales, Ala Best Buy.
Huge mistake... People went to CC because they didn't know what they wanted, they paid for the premium then because the sales staff knew EVERYTHING about a product. You guys were trained by the manufacturer for goodness sake.
They saw Best Buy and they said, oh, let's do that... Not even thinking about how people who liked the Best Buy model wouldn't shop at the City, and vice versa.
Also, they stopped selling major appliances... another huge factor. They had great profits on things like Dish Washers and Refrigerators.
That's going to hurt Richmond, Va. immensely.
Yeah, it was in the paper here about their tactic of laying off all their sales people and then immediately offering them first choice in being hired back for the exact same position but at a much less rate of pay.
True, but again, they shouldn't have competed with best buy on that level... They should have continued to provide the sales staff who knew everything, worked on commission and sold their asses off instead of a bunch of teenage kids making 10 bucks an hour.
Who has an incentive to sell at 10 bucks an hour? Really?
They must have had to compete with lower prices at other outlets namely bestbuy who pays their people about $10/hour At least that what it was about 5 years ago when a friend of mine worked there.
It sucks.
That's what large retail outlets like Walmart do to smaller companies and small businesses.
It's not always about cheaper... There is a very big market for knowledge in sales... Circuit City just decided they didn't want to bother with it... See where they are now.