Here is where I'm coming from. As I previously said, I had always been a PC user. I few years ago, I needed to upgrade the computers in my office and was sick and tired of buying whatever the best PCs on the market were only to have to upgrade them every 1-2 years because they would be constantly infected with viruses, become painfully slow and constantly crash.
So, I actually came here to GetBig and started a thread asking "what is the best notebook/laptop in the market?". Perhaps someone can dig it up. In that thread, a few people suggested Macs. At first I dismissed it. I didn't want to have to deal with learning a new OS and had been told that they were not compatible with PCs. I did my research, though, and ended up going with Macs.
Everyone who is saying that the hardware is the same for PCs & Macs and that they can build a faster PC are forgetting that the MAC hardware & OS are built to work seamlessly with one another. That's one of the big advantages that Mac has over PCs & Microsoft.
With regard to the support, it's as simple as calling my local Apple store. I can talk to someone who speaks English and they actually know what they're talking about. Or, you can simply go to the Apple store and talk to anyone of the Apple "geniuses", as well as take classes on their various software programs like iPhoto, iMovie, Garageband, etc. It's pretty amazing how simple it is to take a bunch of family pics and home video and use them to create and edit a family movie and burn it on a DVD. Obviously this can also be done with PCs, but with a Mac it is so much easier and so much faster.
I'm not a computer geek and I'm sure that there are plenty of people here who know way more than I do about this. But, the fact is that I have not had any of the problems with any of my Macs that I did with my PCs. In fact, I still have a Dell in my office that is newer than most of the Macs, and it has already slowed down significantly and I've had to "ctrl+alt+delete" it several times.
Bottom line, Macs are better.