I signed up for internet only service with time warner cable about 2 years ago. i got the basic service which was 19.99. they call it road runner lite. which is fast and works fine for me. i chose the service because of the price. so 8 moths or so into it they raise the rate to 24.99. i called them and asked why, and they said its just due to rising costs. i hinted at leaving them and they didnt care. i stayed cause its the best deal in the area i live in despite them raising it to 24.99
So now just this month, they raise the price again. to 29.99. no letter no nothing. now i havent called yet and i want to really put it down on these fuckers. if anyone has any advice or experience dealing with this type of situation on the phone please let me know. i will be sure to post a follow up per your advices
as the network grows your ISP has to hire new engineers and buy more equipment.....wireless controllers and access points aren't exactly cheap
here is an example below on the link of a wireless controller...
http://www.technooutlet.com/dhairwlc4404100k9.html?source=GGAN check out the price.....and in a 10 mile diameter an ISP might need hundreds of these...
also as an ISP grows ...the luxury to hire just low level engineers lessens....and top engineers cost $
i DO agree that some ISPs will jack up the price for no reason counting on you not to complain cause of the hassle....but consider the option i present also...
us engineers also need to make $