Employee on Undercover Boss:"I literally hate customers"

[Parker]

Sometimes, you shouldn't always say what you think...He's been fired.
http://www.theblaze.com/stories/2013/02/05/restaurant-employee-on-undercover-boss-show-admits-he-hates-customers-gets-immediately-fired/

[Wiggs]

I hate customers too. Americans in particular. They're greedy, sniveling little narcissist. Manners? LOL. Manners died in 1999. I don't see how people in retail do it. My hats off. I'm always a good customer. Because I do my research and I know what the fuck I want. And, I know how a person is supposed to conduct themselves in public when dealing with people. Idiocracy was not a fictitious film. It was a documentary.

[Roger Bacon]

I hate customers too. Americans in particular. They're greedy, sniveling little narcissist. Manners? LOL. Manners died in 1999. I don't see how people in retail do it. My hats off. I'm always a good customer. Because I do my research and I know what the fuck I want. And, I know how a person is supposed to conduct themselves in public when dealing with people. Idiocracy was not a fictitious film. It was a documentary.

I could be wrong, but I've always felt like being a waiter must be hard as fuck.  I worked at a gym when I was a teenager, and would get so pissed off daily at all the inconsiderate, disgusting savages.  I think this is where my MILF fixation began. 

To this very day I want to murder anyone that doesn't re-rack their weights or clean their sweat off benches. 

[Mattyh7688]

I was a server and would hate certain customers too.. Because of this I try to be extra nice to servers and tip well, unless they completely suck.

Instead of firing him, this out of touch executive should figure out the hatred and examine their business processes and see if that has to deal with anything.

[Roger Bacon]

I was a server and would hate certain customers too..

How the fuck did you stand it?  It's always amazed me how anyone can handle that shit.  Table of six and everyone has stupid, difficult bullshit that they want.  Drinks keep running out, they need ketchup, straws.... FUCK I couldn't handle it.

[Wiggs]

How the fuck did you stand it?  It's always amazed me how anyone can handle that shit.  Table of six and everyone has stupid, difficult bullshit that they want.  Drinks keep running out, they need ketchup, straws.... FUCK I couldn't handle it.

x2

[Mattyh7688]

How the fuck did you stand it?  It's always amazed me how anyone can handle that shit.  Table of six and everyone has stupid, difficult bullshit that they want.  Drinks keep running out, they need ketchup, straws.... FUCK I couldn't handle it.

it was at a comedy club so it was a bit different.. For the first hour it was absolute chaos before the show and beginning of the show.. I'd have to get drinks, order food, get food, on top of all the other bullshit for 30-40 people at once. Then it kind of died off. People would get hammered then be ass holes. The money was good at the time.. The shitty thing is I worked Friday and Saturday nights.. Two shows and wouldn't get out until 1.. It killed any college social life during that time.

 Oh let's not forget I was wearing a tuxedo fitted for me at 175lbs and I was 240lbs

[Roger Bacon]

it was at a comedy club so it was a bit different.. For the first hour it was absolute chaos before the show and beginning of the show.. I'd have to get drinks, order food, get food, on top of all the other bullshit for 30-40 people at once. Then it kind of died off. People would get hammered then be ass holes. The money was good at the time.. The shitty thing is I worked Friday and Saturday nights.. Two shows and wouldn't get out until 1.. It killed any college social life during that time.

 Oh let's not forget I was wearing a tuxedo fitted for me at 175lbs and I was 240lbs

haha!!! You my friend are a true hero! 

[Mattyh7688]

haha!!! You my friend are a true hero! 

we had the chippendales come there three times I worked there.. Each weekend I made close to $800-1000.. My average weekend before that was like $300 lol. The women thought I was part of the act with my ridiculous outfit. Surprisingly nice guys addicted to coke and lots of redbull vodka though lol

[The Grim Lifter]

I walked into a basic burger eatery a few years ago and just asked the guy about a burger and ordered. He had some buy ten get 1 free card and ticked me on there twice. I said you made a mistake and ticked it twice, he responded i like it when people are nice. I was thinking WTF i was just polite and barely said anything, how fucked up is everyone else.

[dr.chimps]

If I was in the hospitality business, I'd be fired/quit before the first day's lunch shift. People in public settings are mostly horrendous.     

[Tapeworm]

You guys have heard all my stories by now but

I got fired from a bakery when I was a kid, along with another guy, because we were playing catch over the oven and racks with a bagel.  We were conscientious employees, so we used a nice stale one that was hard as a rock.  And I guess the guy in the back didn't hear me yell HANG ON, CUSTOMER! when a little old lady walked in, although I was sure he had.  So I was pretty surprised when this bagel came flying overhead and hit her square in the face just as she was telling me what kinds she wanted in her baker's dozen.

Tough old girl, though.  Kept her feet.  Looked me dead in the eye and ask me if I just hit her.

[BigCyp]

I walked into a basic burger eatery a few years ago and just asked the guy about a burger and ordered. He had some buy ten get 1 free card and ticked me on there twice. I said you made a mistake and ticked it twice, he responded i like it when people are nice. I was thinking WTF i was just polite and barely said anything, how fucked up is everyone else.

Did he lick his lips when he gave you the card?

[njflex]

i deal with customers every day in auto industry ,whether warranty or cash fine line what u sell,say,fix,advise on future repairs.what comes down to is c.s.i #'s nowadays,,thats what the consumer has they hold my nuts in there hand.

[calfzilla]

When I worked in the service industry it was understood that we all hated some customers. Corporate trainers just said fake it.

[MikMaq]

I`ve worked at a few call centers,

I even worked the at&t altel merger(worst contract that ever existed).


It was real shitty call centers can be bad enough, but that one contract was severe.

At the end of it, I`d swear 80-90 percent of my co workers would of made ideal gestapo agents.

[snx]

They never bothered me. Worked the bar business for 3 years through university.

You see people at their worst when they're drunk. Assholes just become bigger assholes.

But I always saw it as my job to make them feel welcome, for them to have a good time, and help them out if they got too smashed. And laugh, and smile. I very rarely had any altercations (there were a couple I'm not proud of), and mostly, I was just the happy smiley guy who wanted to be your buddy at the door.

As a doorman, when you're nice to people, you get mad tips next time they come to the door. They think they know you, and they have an "in". So they feel they can tip you to bump the line. Which of course I let them do. I get the guy's lady a free coatcheck, so he looks like a player. I escort him and his lady to the bar if I'm inside the club, and flag down the bartender, so he gets his drinks first and looks like a player. And then because they "know" me, they act more humane in the club. I'm not faceless, and I know them. They act like people should (well, more so anyways).

Plus, if we didn't treat our customers well, there were tons of clubs in the district to go to. We'd be out of business, and I'd be stuck trying to find a way to feed myself and pay rent.

I just never got how service people couldn't treat customers nicely, even if they don't like them (you don't have to like them...it's a fleece job...you pretend to like them so they pay you money). You don't earn your money dealing with the nice people. The reason you get paid is because you have to deal with crummy people, and smile and laugh your way through it.

People like to feel like a big shot at the clubs. My job was to facilitate that fantasy world they lived in and help them play it up to their friends. In return, they never started trouble, stayed in the club a long time, felt they belonged, and mostly, bought a lot of drinks and brought a lot of friends along with them.

[calfzilla]

They never bothered me. Worked the bar business for 3 years through university.

You see people at their worst when they're drunk. Assholes just become bigger assholes.

But I always saw it as my job to make them feel welcome, for them to have a good time, and help them out if they got too smashed. And laugh, and smile. I very rarely had any altercations (there were a couple I'm not proud of), and mostly, I was just the happy smiley guy who wanted to be your buddy at the door.

As a doorman, when you're nice to people, you get mad tips next time they come to the door. They think they know you, and they have an "in". So they feel they can tip you to bump the line. Which of course I let them do. I get the guy's lady a free coatcheck, so he looks like a player. I escort him and his lady to the bar if I'm inside the club, and flag down the bartender, so he gets his drinks first and looks like a player. And then because they "know" me, they act more humane in the club. I'm not faceless, and I know them. They act like people should (well, more so anyways).

Plus, if we didn't treat our customers well, there were tons of clubs in the district to go to. We'd be out of business, and I'd be stuck trying to find a way to feed myself and pay rent.

I just never got how service people couldn't treat customers nicely, even if they don't like them (you don't have to like them...it's a fleece job...you pretend to like them so they pay you money). You don't earn your money dealing with the nice people. The reason you get paid is because you have to deal with crummy people, and smile and laugh your way through it.

People like to feel like a big shot at the clubs. My job was to facilitate that fantasy world they lived in and help them play it up to their friends. In return, they never started trouble, stayed in the club a long time, felt they belonged, and mostly, bought a lot of drinks and brought a lot of friends along with them.

You have a great grasp of customer service my friend.

[Rudee]

Undercover Boss is one of the most staged shows on TV.    Every single episode you'll see some overly enthusiastic employee pouring his heart out to a stranger while multiple cameras roll.  Every episode it's the employees share the same sad pathetic story "I'm a single parent trying to get ahead... boo hoo."  "I have to work extra hours to pay for medications...boo hoo."  "I live in my vehicle because I can't afford a place of my own...boo hoo."   "I've always wanted to go back to school to get my diploma but can't afford it... boo hoo".   "I've always wanted to be a manager but I'm always overlooked... boo hoo".   Totally staged conversations.     And besides, with everybody now aware of the whole concept of Undercover Bosses, who in their right mind would be oblivious to such a thing at their pace of work if you had a camera crew show up at your place of work and they gave you the excuse "we want this older man/woman who is wearing makeup and a wig to job shadow you and we want to film this whole thing with multiple camera's and boom microphones".   Seriously, If some camera crew showed up at my work claiming they wanted to job shadow certain overly enthusiastic employees for a few days, it would be painfully obvious to me that they are filming an episode of Undercover Boss.   The show is so staged it's ridiculous.

[Palpatine Q]

They never bothered me. Worked the bar business for 3 years through university.

You see people at their worst when they're drunk. Assholes just become bigger assholes.

But I always saw it as my job to make them feel welcome, for them to have a good time, and help them out if they got too smashed. And laugh, and smile. I very rarely had any altercations (there were a couple I'm not proud of), and mostly, I was just the happy smiley guy who wanted to be your buddy at the door.

As a doorman, when you're nice to people, you get mad tips next time they come to the door. They think they know you, and they have an "in". So they feel they can tip you to bump the line. Which of course I let them do. I get the guy's lady a free coatcheck, so he looks like a player. I escort him and his lady to the bar if I'm inside the club, and flag down the bartender, so he gets his drinks first and looks like a player. And then because they "know" me, they act more humane in the club. I'm not faceless, and I know them. They act like people should (well, more so anyways).

Plus, if we didn't treat our customers well, there were tons of clubs in the district to go to. We'd be out of business, and I'd be stuck trying to find a way to feed myself and pay rent.

I just never got how service people couldn't treat customers nicely, even if they don't like them (you don't have to like them...it's a fleece job...you pretend to like them so they pay you money). You don't earn your money dealing with the nice people. The reason you get paid is because you have to deal with crummy people, and smile and laugh your way through it.

People like to feel like a big shot at the clubs. My job was to facilitate that fantasy world they lived in and help them play it up to their friends. In return, they never started trouble, stayed in the club a long time, felt they belonged, and mostly, bought a lot of drinks and brought a lot of friends along with them.

good post.  I did the doorman thing too, and had the same exact attitude. I was friendly to everyone.  Hell I would have chicks and dudes that came there and they would hang out and keep me company all night...they would rather chill with me than be inside.

and x1000 on the money and shaking people down for tips.  no exagerration I would walk away with 6-700 dollars cash on a Friday or Saturday night. between the 10 bucks an hour they paid me to be there and the tips, I was making almost 2 grand a week, cash. and we split tips too.  No bullshit i would collect about 3 grand a night at the front door, but what we would do is pool the money and split it. It was a high-end place and a 20 spot was the lowest you would get hit with.

 Me and the other two door guys got the biggest slice, and then it went down from there depending on your level of importance to keeping the place humming. for instance if you worked the back entrance, or VIP bathrooms you got a nice cut, but if you were some meathead who stood in the corner and looked mean, you really didn't get much. I would put the guys with the best personalities in the money spots, and the wanna be UFC tough guys would just be bodies stationed wherever.

I loved that job, fucking easy money...didn't even feel like work.  one of those jobs you wish you could stay in that place in your life forever, shit was so simple and i had hundred dollar bills falling out of my ass

[njflex]

good post.  I did the doorman thing too, and had the same exact attitude. I was friendly to everyone.  Hell I would have chicks and dudes that came there and they would hang out and keep me company all night...they would rather chill with me than be inside.

and x1000 on the money and shaking people down for tips.  no exagerration I would walk away with 6-700 dollars cash on a Friday or Saturday night. between the 10 bucks an hour they paid me to be there and the tips, I was making almost 2 grand a week, cash. and we split tips too.  No bullshit i would collect about 3 grand a night at the front door, but what we would do is pool the money and split it. It was a high-end place and a 20 spot was the lowest you would get hit with.

 Me and the other two door guys got the biggest slice, and then it went down from there depending on your level of importance to keeping the place humming. for instance if you worked the back entrance, or VIP bathrooms you got a nice cut, but if you were some meathead who stood in the corner and looked mean, you really didn't get much. I would put the guys with the best personalities in the money spots, and the wanna be UFC tough guys would just be bodies stationed wherever.

I loved that job, fucking easy money...didn't even feel like work.  one of those jobs you wish you could stay in that place in your life forever, shit was so simple and i had hundred dollar bills falling out of my ass

....I GET TIPS DEPENDING ON TIME OF YEAR AND WHAT THEY SPEND OR IF I GET THERE VEHICLE DONE ON A DIME OR SQUEEZE THEM IN OR AT LEAS TI MAKE IT LIKE I'M GOING OUT OF MY WAY FOR THEM.PEOPLE LIKE COURTESY EVEN THE ONES THAT DON'T TREAT YOU THAT WAY THEY LIKE IT OR EXPECT IT.

[snx]

good post.  I did the doorman thing too, and had the same exact attitude. I was friendly to everyone.  Hell I would have chicks and dudes that came there and they would hang out and keep me company all night...they would rather chill with me than be inside.

and x1000 on the money and shaking people down for tips.  no exagerration I would walk away with 6-700 dollars cash on a Friday or Saturday night. between the 10 bucks an hour they paid me to be there and the tips, I was making almost 2 grand a week, cash. and we split tips too.  No bullshit i would collect about 3 grand a night at the front door, but what we would do is pool the money and split it. It was a high-end place and a 20 spot was the lowest you would get hit with.

 Me and the other two door guys got the biggest slice, and then it went down from there depending on your level of importance to keeping the place humming. for instance if you worked the back entrance, or VIP bathrooms you got a nice cut, but if you were some meathead who stood in the corner and looked mean, you really didn't get much. I would put the guys with the best personalities in the money spots, and the wanna be UFC tough guys would just be bodies stationed wherever.

I loved that job, fucking easy money...didn't even feel like work.  one of those jobs you wish you could stay in that place in your life forever, shit was so simple and i had hundred dollar bills falling out of my ass

I hear you on the tip split. Everyone that got tipped had to share - bartenders on down. New rules we implemented to foster a team environment. It was all designed around maximizing drink sales and happy people. So everyone knew the key was to get someone's empty glass off the table, flag down a waitress, or escort them to the bar. If you weren't drinking, we were ok with that. But we'd just push some juice or a shirley temple on your sober self.

The happiest people with the changes? The runners. These guys got nothing before I started. And they worked their asses off cleaning tables and ashtrays. But they deserved appreciation. Plus, runners give you a head's up on who's had too much, who's about to start trouble, etc...no one watches themselves around runners, so runners hear everything. They're your ears and eyes in the club. The bartenders (the pretentious bunch) were pissed with equal tip sharing. We explained it like this: if we don't keep the crowds funneling to you, you don't sell drinks. Let's work together. In time, most of them came around, or quit. Good riddance.


When I managed security, we didn't hire "bad asses", specifically because we wanted more women in the club. Angry guys with big arms folded across their chests and scowling don't sell drinks, and girls don't like them. But when we had smiley, nice guys with full heads of hair and nice shaved faces, attendance went up. We had security wear a longsleeve button-up shirt (instead of a stupid "security" t-shirt), to look less intimidating. They had to wear dress pants. We made these changes and attendance went up. So too, did tips. People feel like they can't act up as much in a classy place. But if you look like you're running the Double Deuce, you're going to get trouble because shit-kickers they can come in and trash the joint.

The more stupid amongst the security guys said stuff like "what if I get into a fight...how am I supposed to handle myself in dress clothes". Which allowed me to fire them on the spot. Their job isn't to fight. It's to protect the club from lawsuits due to underage drinkers, keep undesirables from ever getting into the club, managing the line so that sexy people get in first and ugly people stay out, funnel guests to the bar so they can drink more, drive bottle service sales, and respectfully taking care of the drunk people so they get in a cab and get home without G'ing out on the sidewalk in front of the club.

I loved that job. Couldn't do it for the rest of my life (I just burned out with all the late nights). But the money was great, the job was easy as pie, and you made a lot of good friends.

[njflex]

LOL 'DOUBLE DEUCE'

[snx]

LOL 'DOUBLE DEUCE'

I knew the club security guys on here would get it!

I never knew a single bouncer who didn't list that movie amongst his favorites!

[LATS]

I have worked for a retail big name box store for 9 years now.. The customers do t get to me near as much as the little low class tards that sucked their way to management with little to no knowledge of the biz.. Customers are a piece of cake next to the managers..