Seriously, become aware of how much yakking the customer wants. I'm sure there are people who really want to hear all the crapola pitches over a 90 minute span and a complimentary cappucino because it'll make them feel valued or some shit. If I swing into a dealership during the course of a working day, I want quck, simple, to the point answers without any awkward segues into salesmanship.
Toyota had me sit down and wait at a desk while the woman gathered brochures. Then wait again while she collected the sales manager so he could greet me. The place was empty, mind you. Tumbleweeds. Every question, cargo capacity, towing capacity, even how much to the nearest $1000 all inclusive, required a furrowed brow computer search with much key clacking. Three times I had to decline "Would you like to discuss finance?" Ffs, stop trying to put me in the kill chute. If I decide to buy it you'll see me take out my checkbook.
Cherry on top: We don't have any available for a test drive. No, we won't have any available for a test drive in the forseeable future because they just sell so fast. [forced laugh] Ask a mate if you can test drive his. (No joke, after 45 minutes in the chair they told me to ask a buddy if I could test drive his van. Srsly?) Ok, thanks a lot.
I was planning on buying one too. Good test drive, wrap it up. They were just so bad at selling them I never did. To their credit they gave me at least 4 followup phone calls, but in none could they promise to save a vehicle for a test drive.
What planet?
