“People were like, well…it’s a dynamic we can’t change,” a former HHS official told the reporters. “There wasn’t a way to push back or challenge it up the line. You had the policy people, largely at the White House, pushing the deadlines and tinkering with the policy, rather than the people who had to run the critical operating path design and program the system.”
On August 17, Shabnam Shahmohammad of CGI Federal—the main IT contractor for the exchange—sent an email to Tyrone Thompson of CMS, and several others, stating that they had only completed 55 percent of the tasks that they had been assigned.