I've started making the switch to online largely because of the dramatic decline in the quality of human worker. If its not literally pushing a button, it aint getting done. Had one troglodyte ringing me up at Ross and when the shirt I was buying didn't have the right price to scan, asked me, the customer, to go hike back to where I got it and find out the price. Try doing an exchange or credit, might as well be presenting Advanced Calculus to the glazy eyed, pimple faced teen scanning his cell phone.
Shame I have to go online, Im kind of oldschool but the quality of worker has gone past incompetance. Three fucking clicks..I have what I want.