EVEN WORSE are the people in the cars in front of you who seriously take the time to mull over the suggested item.
They already knew what they wanted... but the introduction of a new item brings light to their eyes. "What's in that, anyway? How much that cost? Is it any good?" They'll converse with the script-reading employee who hasn't tried the product, eventually prodding her to ask a co-worker about that item.
Then, 49 seconds later, they'll stick with their original order.