Bose SoundTouch

[BayGBM]

I own two Bose SoundTouch products… and they have been great… but Bose recently sent a lengthy email to me and other owners:

Dear SoundTouch product owner: 

We're getting in touch to share an update that will impact how you use your system in the future. 

On February 18, 2026, Bose will discontinue cloud support for all SoundTouch products. Until that date, your system will continue functioning as usual, including access to cloud-based features through the SoundTouch app.   

After February 18, certain features — including access to integrated music services like Spotify and TuneIn, as well as multi-room playback — will no longer be available....

They discontinued support for the desktop SoundTouch app years ago.  I don’t use these features much but the idea that they are going away pisses me off!  It’s not like the company is going out of business so why are discontinuing these features and abandoning owners?  The email goes on to offer me a discount code as compensation to buy other Bose products... but why would I want to buy more products from this company when they have proven their willingness to pull the plug on product features that I thought I had purchased.

Bay no likey! 

[FitnessFrenzy]

can't speak on this, Bay, but I own two different sets of Bose headphones and the quality is amazing. I mainly bought them for their world class noise cancelling abilities.

[sync pulse]

You are at the mercy of streaming services...They are able to pull content at any time, even if you have "Bought It" instead of "Renting".

Physical media for me whenever possible.

[BayGBM]

can't speak on this, Bay, but I own two different sets of Bose headphones and the quality is amazing. I mainly bought them for their world class noise cancelling abilities.

I’m listening to the SoundTouch 30 right now and the sound is as good as ever!  I do not regret buying this product.  The SoundTouch 20 is smaller and not quite as good but it’s great for my bedroom or office.

[Grape Ape]

I have the same issue with Sonos.

I was an early adopter, the speakers sound incredible, but I get hiccups, and Sonos will no longer support it.

[BayGBM]

I have the same issue with Sonos.

I was an early adopter, the speakers sound incredible, but I get hiccups, and Sonos will no longer support it.

That is such a shitty way to do business.  How hard is it to support a speaker?  The expense of doing so is an investment in your company's reputation.  If you make a speaker with software that connects to a computer or smartphone you KNOW that computing device is going have OS upgrades over time.  Commit to making your own software evolve and be compatible with the future software of connected devices.  It cannot be THAT expensive to keep coders on staff or even contract the work out periodically.  Heck these days you an make AI do it. 

[Grape Ape]

That is such a shitty way to do business.  How hard is it to support a speaker?  The expense of doing so is an investment in your company's reputation.  If you make a speaker with software that connects to a computer or smartphone you KNOW that computing device is going have OS upgrades over time.  Commit to making your own software evolve and be compatible with the future software of connected devices.  It cannot be THAT expensive to keep coders on staff or even contract the work out periodically.  Heck these days you an make AI do it. 

100% agree.

Sad thing was their customer service was absolutely incredible outside of that.

Similar thing happening at Garmin - I have their Epix 2, which was their premier watch a short time ago.  They stopped adding features to it.  Complete horseshit.