ive done security at these types of events.. in the beginning there is someone at the start that addresses the audience.. they say "see those big dudes over there with the guns" if you dont follow our rules to the t, they will automatically drag you out of the theatre and arrest you"..
its very obvious this kid knew what he was doing. he knew the cops were going to grab him.. as soon as the cops came near him he started screaming abuse, before anything happend.. he had it all planed out, and now he gets to gain from this because everyone is following along just like he wants.
I did some security awhile ago, worked with a very experienced guy, he told me the most important thing was to be nice to the guests, and never look hostile.
I never had to use force. As it happens, another crew worked the same place parallell with us, they were some real aggressive assholes, always looking for a reason to wrestle someone down.
I can still recall how I was intercepting a drunk girl who was freaking out, brought her to the side and managed to calm her down. Then 4 of these neanderthals comes over and lifts her up, and literally throws her to the floor, frisks her and then proceeds to carry her out.
I just stood there, shocked.
Fcuking tools.
Stark is spot on, a lot has to do with general attitude, and 99 times out of 100, you will be able to reason with people. It's much more effective.
I question these security personel being armed in the first place. They were evidently not fit to use their equipment, and probably only intimidates people even more by carrying a gun.
First grade assholes, I hope they're fired.
It's clear as a day why they couldn't make the police tests BTW...