A customer came into the shop earlier today, complaining about the service. Had his wife with him. He was getting loud, so my guys came and got me from the back office. The guy was maybe 5'8" on a good day. Pudgy with double chins. His wife lit right up when she saw me. I told him he needed to stop yelling. I told him I was refunding his money and we could part friends. And, naturally, I was looking down on him. He started begging me to keep him as a customer and I politely reminded him that we're parting friends, and I had my guy give him his money. About an hour later, his wife telephoned and invited me for drinks...without him.