Author Topic: Builder trying to rip me off for a 'free' quotation...any ideas? (Read 7616 times)

BigCyp · « **Reply #50 on:** March 05, 2014, 02:18:16 AM »

Quote from: ESFitness on March 05, 2014, 02:16:54 AM

bwahahaha

What are you laughing at fag got?

ESFitness · « **Reply #51 on:** March 05, 2014, 02:22:00 AM »

Quote from: BigCyp on March 05, 2014, 02:18:16 AM

What are you laughing at fag got?

your naiveté

sososue · « **Reply #52 on:** March 05, 2014, 02:22:25 AM »

Quote from: BigCyp on March 05, 2014, 02:16:08 AM

Lol what will it do?

It is evidence that they do indeed undertake free surveys.

I thought thats what you wanted.

Quote

I call the guy up, massively pissed off as i've been in 2 hours of traffic this morning! The conversation goes like this "Your secretary said it was a free quotation." "No we don't do free quotes"

Now if he did say that it wasnt true was it?

BigCyp · « **Reply #53 on:** March 05, 2014, 02:25:39 AM »

Quote from: ESFitness on March 05, 2014, 02:22:00 AM

your naiveté

A convict calling me niaive, priceless.

BigCyp · « **Reply #54 on:** March 05, 2014, 02:29:57 AM »

Thanks sososue, but on second looks, it must have been a subsiduary company that did the survey, as they are based in Basildon Essex, not East London....Plus it's an London number on the site

sososue · « **Reply #55 on:** March 05, 2014, 02:31:51 AM »

Quote from: BigCyp on March 05, 2014, 02:29:57 AM

Thanks sososue, but on second looks, it must have been a subsiduary company that did the survey, as they are based in Basildon Essex, not East London....Plus it's an London number on the site

Leave it with me.

BigCyp · « **Reply #56 on:** March 05, 2014, 02:32:19 AM »

Quote from: sososue on March 05, 2014, 02:31:51 AM

Leave it with me.

Lol.

sososue · « **Reply #57 on:** March 05, 2014, 02:33:18 AM »

Address: Unit 5 Samson House, Arterial Rd, Basildon, Essex SS15 6DR
Phone:0800 922222
Tel: 01268 208 549
Tel: 01702 417 300

That them?

BigCyp · « **Reply #58 on:** March 05, 2014, 02:36:45 AM »

Quote from: sososue on March 05, 2014, 02:33:18 AM

Address: Unit 5 Samson House, Arterial Rd, Basildon, Essex SS15 6DR
Phone:0800 922222
Tel: 01268 208 549
Tel: 01702 417 300

That them?

That's the one

Roger Bacon · « **Reply #59 on:** March 05, 2014, 02:39:42 AM »

Why do British houses have such nice looking exterior masonry, but weird modern looking windows and doors that never seem to match?

Do windows only come in white in the UK?

bigmc · « **Reply #60 on:** March 05, 2014, 02:50:32 AM »

Quote from: BigCyp on March 05, 2014, 02:01:13 AM

The piece of shit has just emailed me again, with this:

"Can you please confirm when you are making payment to us and your method; i.e. BACS, cheque etc?"

This is very disrespectful, as I made several points about communication problems within his company, and he has ignored and just sent that.

I'm actually pissed off right now

Any ideas?

email them an invoice for using the facilities at your house

sososue · « **Reply #61 on:** March 05, 2014, 02:51:30 AM »

Quote from: BigCyp on March 05, 2014, 02:36:45 AM

That's the one

They are a branch of a larger company, they seem squeaky clean, no history of issues with costomers I can find, I have sourced the company directors details if you want a PM.

BigCyp · « **Reply #62 on:** March 05, 2014, 02:58:26 AM »

Quote from: sososue on March 05, 2014, 02:51:30 AM

They are a branch of a larger company, they seem squeaky clean, no history of issues with costomers I can find, I have sourced the company directors details if you want a PM.

Thanks for taking the time to do that sue, much appreciated. The bloke who text/emailed me is 'mike' the director so thankfully i'm not dealing with one of his plebs.

This was my last email, and after rereading it, I won't respond to his latest one - as I said I wouldn't:

"I suggest that you have a stern word with the lady who answers your telephone.

The week before my wife called your business we had a full survey carried out for Rising Damp, through our insurance company and a report was produced.

We subsequently called your company, along with several others for a quotation on some damp coursing work. If we were misadvised, and you don’t carry out free quotes, only surveys, then this is something to take up with your staff who have obviously misadvised us.

I’m not going back and forth about this. Unless you have any new information, or can find any paperwork / recorded telephone call in which we agreed to or ordered a survey, then please chalk this up to communication problems within your company.

Unless you want to visit me at my property and ask me for the money face to face, I suggest you do not contact me again.

sososue · « **Reply #63 on:** March 05, 2014, 03:00:52 AM »

To actually prove they visited your property at all they would have to produce evidence of the agreement you made over the phone and that would include the female saying it was a free quote.

I take it without that phone call you could say you have no idea what they are talking about?

Nothing was signed was it?

muscleman-2013 · « **Reply #64 on:** March 05, 2014, 03:00:58 AM »

Quote from: BigCyp on February 26, 2014, 03:30:12 AM

What next getbig??? I'm wondering if my phone provider can give me a transcript of the call to prove their incompentance.......

Dude, just tell them that your are the legendary BigCyp from getbig, that will scare the shit out of them!

sososue · « **Reply #65 on:** March 05, 2014, 03:03:33 AM »

Quote

The bloke who text/emailed me is 'mike' the director so thankfully i'm not dealing with one of his plebs.

Its not Mike from Lancaster who rides a motorbike is it?

BigCyp · « **Reply #66 on:** March 05, 2014, 03:04:37 AM »

Quote from: sososue on March 05, 2014, 03:00:52 AM

To actually prove they visited your property at all they would have to produce evidence of the agreement you made over the phone and that would include the female saying it was a free quote.

I take it without that phone call you could say you have no idea what they are talking about?

Nothing was signed was it?

No, nothing was signed. My wife called the company, and said "Hi, do you do free quotes for damp proofing?" Not a word more, and the idiot on the phone said "Yes we do, what's your address." That was literally the conversation. The guy comes round next day for 10 minutes, has a look round and then tries to charge me £88 quid or whatever is was!

I'm not poor, but its the principle of it. I take after my Cypriot grandfather Yannis - He would battle with a utility company for them to send him outstanding credit even if it was a few pence, and when they finally gave in and sent it he'd throw the cheque in the bin. It was the principle of it all lol

Conker · « **Reply #67 on:** March 05, 2014, 03:24:25 AM »

Quote from: BigCyp on March 05, 2014, 02:01:13 AM

The piece of shit has just emailed me again, with this:

"Can you please confirm when you are making payment to us and your method; i.e. BACS, cheque etc?"

This is very disrespectful, as I made several points about communication problems within his company, and he has ignored and just sent that.

I'm actually pissed off right now

Any ideas?

report them to trading standards for attempting to extort money from you for a service they told you was free(as you threatened to to do so if they contacted you again). inform "mike" that you have reported them to trading standards. most companies will not want trading standards sniffing about.

for good measure, under cover of night go and put the windows through in their offices (if you're a bit of a numpty disregard this step, as getting caught doing this will not look good on your record)