Dude, I get that maybe there’s a chance the desk guy was rude but that in no way justifies the behavior of this chick. Obviously a low impulse control lunatic to beat someone up because they asked you to behave yourself.
I agree she should not have done that. But if the employee decided to take the risk of treating her like crap and acting like a big, tough arrogant prick towards her, then her rage was the result of challenging her. If he wants to act like the final boss, he best be prepared for anything. Survival mode. You never know who you are picking a fight against or if they’re mentally disturbed. He should have called the police and gotten away from her. In the future, he needs to be very cautious with how he talks to people.
Is she crazed? Or was this the last straw and she’s done with all the BS. Like the guy who drove the car into the dealership because they wouldn’t refund him. Sometimes people are just done with all the crap.